Delivery

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You can trust Digital CCTV to deliver

We have specialised in delivering CCTV equipment since 1998. Your interests are our interests. Should you need special same day or intercontinental deliveries we can help. Please call or send email for special requirents.

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Couriers

We don't just use the services of a single courier. We employ the best courier to suit the different goods and weight of consignments.

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Packaging

We re-use packaging as much as possible so dont be put of by a box that looks like its been round the world three times....... it probably has. But the goods contaoned within the package will be propery protected and thats the important factor.

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Returns

Fortunatly we work within an industry with very low failure rates. Every component is fully tested prior to despatch. But should you have a problem with an item please make sure you retain the original packaging so that it can be returned for full credit or exchange.

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We deliver using UK based courier, next working day services, we do not ship on Saturdays unless you have selected Saturday delivery and we do not deliver or ship on Bank Holidays.

Delivery costs will not be refunded should you decide to return your items(s) unless these are proved to be faulty.

If you require any special delivery arrangements please call our office to make arrangements. Services include: pre 9.30am & pre 12 Noon and Saturday. Cost vary dependant upon location.

Orders must be received before 4pm for next working day delivery. Occasionally this can take up to 3 working days dependent on your location and stock availability. Excluding Northern and Southern Ireland where delivery takes longer. If your order has been dispatched and it hasn’t arrived as planned, we ask that you first contact the courier with your tracking number. Failing this, please contact us. Next day delivery is available subject to stock availability, cleared funds and customer address verification. Next Day delivery excludes weekends and bank Holidays. For example orders to Southern Ireland can take up to 5 working days.

Please note our shipper delivers between 7.30am - 18.00pm. If you are unavailable between these times then you will be left a card to contact your nearest  depot to arrange re-delivery.

We do not authorise the delivery of goods to a neighbour/friends house or for the goods to be left in a safe place unless a trade relationship has been established over time.

The drivers can only return to a customer once more after they have left a calling card, If you still are unavailable the goods will be returned to the local depot for collection.